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Please tune in to this episode of The Building BITE Podcast, as we hear from industry experts about key topics to help you be successful. In this episode, hosts Valerie Bono and Peter Duggan welcome Karen Rice, Vice President, Head of Construction Claims North America at AXA XL.

As a national leader who oversees many lines of coverage, Karen Rice shares her career journey to where she is today. Karen’s passion for coverage and desire to manage people manifested early in her career. Combining those desired and technical expertise, she demystifies what she perceives to be the unique differences between being a manager vs. supervisor and even as an overall leader.

As head of construction claims for one of the largest carriers worldwide, Karen shares what a day in life looks like in her shoes. When she first joined AXA, the construction business was starting. She ensures a cohesive approach to ensure consistent customer comprehension and treatment through all of the lines of coverage that she leads.

Listener’s gain three career tips that helped Karen advance from a coverage expert to a construction claims leader of North America:
1. Provide and Seek Honest Feedback
2. Surround Yourself with Smart People
3. Keep Learning and Enjoy Yourself While Doing So

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